FAQ

If you are an emergency case requiring immediate attention, please call (+251-114-424243) We will give you instructions and directions. If you know the Hospital’s address, please come as quick as possible. If you need transfer by us, please let us know by phone.

When you arrive at the Hospital, the staff will greet you and seat you at the waiting room. We will examine you as quick as possible – average waiting time is 15 minutes.

You may have referred yourself, have been referred by another specialist or by your company that has a credit agreement with us . We will discuss your problem and ask about your medical history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis.

X-rays, blood / urine analysis, ultrasonography, MRI, endoscopy can all be performed with no delay in the same building. If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other doctors or recent medication. It will help us to help you.

We will discuss with you the results of your examinations and we will recommend the proper treatment. Some conditions may be faced immediately by conservative or surgical treatment. In special cases a patient can be escorted.

Otherwise, depending on the results of your examinations, the nature of the medical problem and your holiday plan, we will discharge you from our clinic, refer you on to another health professional or book you for surgery. If follow-up consultation or further consultations are required, we will indicate this and the staff will let you know the date and time of your next appointment.

Yes.

Ordinary x-rays, panoramic mouth views, ultrasonography , endoscopy, CT-scan and more can be performed on location.

Yes.

A Pediatrician is immediately available if needed.

We may prescribe for example analgesia treatment for your condition. Please let us know in case you have any allergy or other medical condition.

If you have already been taking drugs prescribed by your home doctor, please bring them with you for clarification or possible drug interactions and correlations with the new condition.

You can take your prescription slip at the hospital pharmacy.

If your company has a credit agreement with us, you need to provide us with your ID/Passport, the information desk are there to assist you.

Please take care in not losing any receipts and paperwork you may receive as loss of these, could cause complications.

Yes.

Free Parking is available in front and around the Medical Centre.