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Name Dr. Adefris Arega Yimam (MD/MBA/HSM)
I, Dr. Adefris Arega Yimam , am a graduate of Addis Abeba University-Medical Faculty with a degree of doctor of medicine in 1994 GC. Right after graduation I was assigned to Finoteselam Rural Hospital where I worked for three years as a Junior General Medical Practitioner. After that I joined the private health sector and have worked in different non- governmental organizations, higher clinics and hospitals. During the last 24 years I have worked in the following areas in my capacity as a General Medical Practitioner:
Currently I am registered as an Expert General Medical Practitioner under the Ethiopian Ministry of Health and working at Hallelujah General Hospital since Nov. 14/2016 after working at Hallelujah Internal Medicine Specialty Clinic for over 3 years. I have also earned a post graduate degree (Masters of Business Administration in Healthcare Services Management-MBA/HSM) from Sikkim Manipal University (India) in Oct. 2011.
As it is clearly outlined in my profile above, I have been working at different governmental, non- governmental and private health care organizations since my graduation in 1994 with different positions including Medical Director at various Higher Clinics and Acting Medical Director at Finote-Selam Hospital and St. Urael Hospital. During my long clinical service years, I have participated in the provision of HIV/AIDS continuum of care especially when I was working at Zenbaba General Hospital and at MCM Hospital three years each. I have also worked in Emergency and Trauma Care Unit of MCM Hospital for 3 years. I have also got a chance to attend trainings on HIV/AIDS/STD, Tb, PHICT, malaria, family planning, principles of Rational use of Narcotic and Psychotropic drugs etc. to mention a few and have gathered good knowledge through this long clinical experience in prevention and promotion of public health besides providing curative services. Hence I am quite familiar with hospital organization and management which is supported by the various relevant courses that I attended during my MBA post-graduate trainings in Health Care Service Management.
Besides I have acquired some knowledge in contemporary trends of the health care information management system. I am also acquainted with the HSDP and HMIS of Ethiopia in line with the Growth and Transformation Plan.
Currently I am working at Hallelujah General Hospital in my capacity as an Expert General Medical Practitioner rotating under Emergency Medical OPD, Medical Ward, Medical ICU and Hemodialysis Unit since Nov. 14/2016.
Assessment of Customers Satisfaction and Factors Affecting it at the Out Patient Department of MCM (Korea) Hospital in partial fulfillment of the MBA-HCSM (Masters of Business Administration in Healthcare Services Management).
It is a cross sectional descriptive study conducted from January to July 2011 with the objectives to assess the level of patients’ satisfaction and factors affecting it at the Out Patient Department of MCM (Korea) Hospital.